DELIVERY INFORMATION 

All hires are delivery only. The conditions below apply to deliveries and collection. 

DELIVERY AREA AND PRICING - This is for Delivery and Collection 

PRICING INFORMATION 

Our pricing reflects the care, preparation, and reliability that goes into every hire. Each item is cleaned, checked, and prepared before delivery so it arrives ready for your event. We focus on dependable equipment and clear communication so you can plan with confidence.

DEPOSIT AND BOOKING CONFIRMATION 

A $97 deposit is required to reserve the hire equipment once your booking has been accepted. For bookings that include gazebos, marquees, or larger structures, a 50% deposit is required due to the preparation, allocation of stock, and scheduling involved.

BALANCE PAYMENT 

The remaining balance is due 30 days prior to the hire date. If your booking is made within 30 days of the event, full payment will be required at the time of confirmation.

CANCELLATION AND BOOKING CHANGES 

If a booking is cancelled after the deposit has been paid, the deposit is non-refundable. This helps cover administration, preparation, and scheduling that takes place once a booking is secured.

For cancellations made within 30 days of the hire date, payments are non-refundable, as equipment, warehouse preparation, and delivery resources will already have been allocated to your event.

BOOKING CHANGES OR DATE TRANSFERS 

If your plans change, we will always do our best to help. Bookings can be transferred to a new hire date within 6 months (subject to availability) for an administration fee of $149.

IMPORTANT NOTES 

Security Deposit
A $100 refundable security deposit applies to all hires. This is returned within 5 days after collection once equipment has been checked and confirmed to be in the same condition it was supplied.

Delivery Only
All hires are delivery only. Customer pickup is not available.

Hire Location
Equipment must be used at the address listed on the booking confirmation.

Identification Required
A copy of a valid driver's license must be provided before the hire date for booking verification.

Access Requirements
Please ensure there is clear and safe access for delivery and collection. Goods are delivered only to first point of truck access and not further unless special delivery arrangement is made at additional cost

If you have any questions about suitability, setup, or event planning, please feel free to reach out, we’re always happy to help.

Late Returns 

Items returned later than the agreed hire period may incur late return charges, calculated on a pro-rata 24-hour period.

Cleaning

Equipment is supplied clean and ready for use. Glassware, cutlery and plates etc are all hot wash cleaned and have been placed in the correct boxes they were delivered in.
If items are returned requiring additional cleaning beyond normal use, cleaning fees may apply at our discretion depending on the condition of the items returned.